Shipping policy
Last updated: 02/20/2026
This Shipping Policy explains how The VLine handles order processing, shipping and delivery.
1. Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or holidays will be processed the next working day.
During peak periods, processing may take slightly longer.
2. Delivery Time
Estimated delivery time to the United Kingdom:
5–10 business days
Please note: delivery times are estimates and not guarantees.
Delays may occur due to:
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High demand periods
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Courier delays
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Customs inspections
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Weather conditions
3. Shipping Cost
Shipping fees are calculated at checkout.
We may occasionally offer free shipping promotions.
4. Tracking
All orders include tracking.
Tracking information will be emailed within 2–5 days after dispatch.
If tracking has not updated yet, the parcel is still in transit between international facilities.
5. Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
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We are not responsible for lost parcels
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Reshipping fees may apply
6. Lost or Delayed Packages
A package is considered lost if it has not arrived within 25 business days after dispatch.
If this occurs, please contact us : contactus.vline@gmail.com
We will offer a replacement or refund where appropriate.
7. Delivered but Not Received
If tracking shows "delivered":
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Contact the courier
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Check with neighbours
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Check safe places
We cannot guarantee refunds for stolen parcels marked delivered.
8. Customs & Import Duties
Orders shipped internationally may be subject to customs fees.
These charges are the responsibility of the customer.
(No additional duties apply for UK domestic orders where applicable)
9. Split Shipments
Orders with multiple items may arrive separately depending on warehouse availability.
10. Contact
For shipping questions:
The VLine
Email: contactus.vline@gmail.com